Monday, February 20, 2012

Sasha's Gourmet Popcorn

If there is one thing I can't stop myself from eating it's Kettle Corn.  I just love it.  The sweet and salty crunch is addictive and I find I have no self control when faced with a big batch of it.

I've even perfected the homemade stovetop technique for making kettle corn (just a sprinkle of sugar over the the preheated oil and unpopped popcorn and lots of vigorous shaking).  The only problem is that I haven't been able to find the mushroom kernals in the regular grocery store.  And I like me some mushroom popcorn!  I prefer the texture and find the flavor distributes better on the rounder surface!

Mushroom (l) and butterfly (r) popcorn.

The other day I noticed some gourmet natural kettle corn in the grocery store.  It was a bonus that the company was based in Orem.  So, I purchased a bag.  Because I also love me some quick snacks.

Unfortunately, something was wrong when we tasted this popcorn.  I had Hylan test it (just in case my taste buds were off from ingesting extra iron).  He agreed.  Acrid.  Like a burnt kettle pot or oil.  Just gnarly.

So, I did what any savvy consumer would do and politely notified the company that there was definitely something wrong with that particular batch of popcorn.  I figured they might want to know that their product was not up to par.

And guess what?  The nice customer service lady, Carrie, emailed me back.  A few days later, look at what was sitting on my doorstep.

I honestly wasn't expecting such service.  I thought maybe they would send me a coupon or invite me to get a replacement bag at their local shop, but nope.  Hand delivered delicious gourmet popcorn.

So, thanks Sasha's Gourmet Popcorn!

1 comment:

Bridget said...

I love hearing good CS stories! How was the new stuff?